By making a booking with Fur Babies Spa, you agree to our standard Terms & Conditions as set out herein:

Bookings

We take a booking fee for new client bookings (dependent on size of dog and how much time we need to allocate). We may also take booking fees for any other client if we feel we need to.

Once you have booked an appointment with us, you may amend your original booking with 48 hours notice to a different date (aligned to availability). Your booking fee may be transferred, but not refunded to you.

If Fur Babies Spa accepts a request to change the services booked, the original price and completion times of the booking may be adjusted by Fur Babies Spa as appropriate, and the changes notified to the customer. Fur Babies Spa may decline to carry out any requested changes due to time availability or other reasons that prohibit the smooth running of Fur Babies Spa business.

Cancellation

You may cancel your original booking up to 48 hours before the original date was booked. Less than this will incur a 50% cancellation fee. If you do not show to the appointment, we will charge the original full groom value (100%) This will need to be paid in full before securing another appointment, should you wish to return.

Payments

There may be occasions where additional grooming is required beyond what was initially quoted and couldn’t reasonably be identified or foreseen at the time of booking (flea treatments, matting fees). We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be explained to you, and are your responsibility.

Prices are based on pets with a regular grooming schedule of 6-8 weeks. Pets that have gone over this period, may be charged more (longer/thicker hair).

Please pay the balance due by cash or credit/debit card. Payment must be made before or while collecting your pet from the salon.

Time Keeping

We work by appointment only. If you are late by more than 15 minutes your appointment may be rescheduled, or we may offer you a different service. If we agree do carry out the service, we may charge a late fee to cover staff overtime. Most grooms will take between 1hr 30mins to 3 hours or more depending on the size of the dog and its coat condition. If you think you will be late, please call Fur Babies Spa in advance.

Please plan to arrive on time for your appointment. We may also sometimes call you to come earlier or later (if you can!) depending on how our day is running. We do this to manage clients expectations, and keep the dogs safe and make sure they are not waiting around for too long. We never force clients to change times if we do call, we only ever ask if you can. We sometimes cannot accept the next dog until the previous dogs have left the salon if there is not enough space.

We will text/ call you on the contact number provided to notify you when your pet is ready to collect. We ask that you collect your pet within 30 minutes for their comfort – they miss you!

Groom Duration

Times for commencement and completion of any grooming service given by Fur Babies Spa are given in good faith, however, unless specifically guaranteed, Fur Babies Spa will not be liable for any delay in commencement or completion of a grooming service. We sometimes have disturbances (telephone calls, clients visits, matted/un-cooperative pets, helping other team members) that may cause reasonable delays.

Where appropriate, we will notify the customer of any unusual delays at the earliest and safest opportunity.

Your Pet’s Health & Welfare

By attending the appointment, you the owner, confirm that your dog is fit and healthy. We will ask you for as much information about your pet when we fill out your client record.

Grooming of sick and/or elderly dogs is entirely at owner’s risk. We may advise different grooming styles or split appointments for pets with adverse health. Grooms which may be terminated by us if concern for the dog arises. Adjustments to the groom will be made to be considerate to the dog. E.g. bathing at home before the groom, split the groom over two appointments, or short trims for the pets comfort. Humanity over vanity!

We do not take responsibility if your dog develops an allergic reaction to any grooming products. We use pet safe and sensitive products on all dogs. Please let us know of any allergies in advance, if known, or please notify us of any irritations caused afterward, there are changes that can be made for future grooms to minimise these factors. You are also welcome to bring your own shampoo if your pet has skin conditions.

Toileting

Please ensure your pets have had adequate opportunities to exercise & relieve themselves before arrival. Accidents in the salon do happen but your dog must be toiled before their appointment for their comfort while they are with us.

Groomer Safety

We accept your pet for grooming on the understanding that your pet is not aggressive. If your pet has had any issues reported previously by other groomers or you know yourself they have triggers, you MUST inform us. We will not necessarily refuse your pet, however we may re assign them to a different day/ groomer to ensure a better safety outcome.

We are at liberty to muzzle your pet if they present danger to us. Any dog that portrays serious/dominant aggressive behaviour may not be accepted for grooming. The service may also be stopped if your dog demonstrates extreme bad behaviour, stress or disruptive behaviour to the other dogs present in the salon.

Grooming Accidents

Although we put our heart and soul into caring for your dog, unfortunately, accidents may occur. This comes with working with tools that are very sharp on moving targets (such as a dogs!). Every precaution will be taken to prevent injury from occurring, however, if this does happen and your dog needs to be taken to a vet, we will assess the situation. We are fully insured, and will always behave fairly, but may not liable for costs incurred depending on the problem.

If pets are un cooperative during the grooming process, we may contact you to stop the service. If you would like us to carry on, you understand the risks involved with moving animals and sharp tools. We will not be liable for accidents if request/ consent is given carry out the grooming.

Neglected & Matted Coats

Fur Babies Spa will not accept liability for any conditions arising following the clipping of a matted dog. Examples are, but not limited to, irritation, redness, and nicks from the blades. Conditions can already be present beneath the knots and matts that are not visible until the matts have been removed (fleas, hot spots, haematomas). We will always advise if we feel a vet should examine your dog.

Having matted hair or tight knots removed from your dog may make him/her feel strange for a few days after being clipped so be aware they may cause injury to themselves via scratching or licking for example. Please keep an eye on any unusual behaviours and try to stop them hurting themselves. We will ask you to sign a consent form before we remove a matted coat if we know before hand, otherwise we will call you to discuss before we remove the coat. We will always try to save their coat where we can, as long as it is humane. Matt removal carries extra fees.

Ear Plucking

We will only pluck the hairs from the opening to the ears if the owner has requested this and if the dog is a regular visitor to our salon for grooming. We can advise the owner how to pluck the hair away so you are able to do this at home, alternatively a vet will be able to do this for you if you are not confident enough to do this yourself. Ear plucking carries an extra fee.

Fleas & Ticks

If fleas have been found on your dog and we have not been informed of the possibility of your dog having fleas, an additional cost of £20 (on top of the groom price) will be incurred to pay for the products required to treat the salon and prevent cross contamination to other dogs. We will take extra care in the bathing process to maximise the chance of washing them all off the dog’s coat during the bath.

If this occurs, we will call you immediately. You are also advised to treat the dog once you are home, wash all of their things and collect flea products that are readily available from vets.

Anal Glands

Fur Babies Spa does not preform anal gland expression. Please seek treatment from your vet for this.

Pets on heat

Please let us know before booking if your pet will be on heat for their grooming session. While we keep all pets separate, but it is best that we are made aware. Grooming while in season can be acceptable, as long as the pet is happy and co-operative. We must make owners aware of a potential (small) risk of infection, or that pets may not feel themselves white in heat.

Teeth Cleaning

We offer teeth cleaning as an add on grooming service. Please note that our service is not a replacement for Veterinary treatment. We have the right to refuse the service should the dog present serious oral infections, become stressed, act aggressively or seem unwell.

We ask all clients to sign a consent form before we proceed with treatment. If your pet will not allow a full session, we may take payment for our time if we feel it is necessary.

Advice

We are happy to offer advice on how to care for your dog following a groom, but Fur Babies Spa cannot be held responsible for your actions, or any subsequent issues caused directly or indirectly by yourself.

Groom Feedback

If you are dissatisfied with any aspect of your dog’s groom, please let us know by phone or email within 24 hours. We welcome feedback, so please give us a call if there are any issues regarding your pets visit to the spa. If there is an issue, we do however request you to discuss with us first to give us the chance to explain or rectify the issue should it need readdressing before heading to Social Media/ Public slander/ Google.

Photo Permission for Website & Social Media Use

In accepting to have your Pet(s) groomed at Fur Babies Spa, you agree to allow Fur Babies Spa to copyright, publish and use photos of your pets(s) in print and electronic formats such as publications, videos, and social media (including our company website, Facebook and Instagram). You understand those photos may be published in any of these media without restriction. You understand that you will not receive payment or other compensation for use of any photos.

Photo Markings

Some photos will include a watermark notice in the “Brand” of Fur Babies Spa.

Ownership of Photos

The pet owner agrees that subject to the rights and licenses granted herein, Fur Babies Spa is, and will remain, the sole and exclusive owner of all rights, title, and interest, throughout the world, to all photos and any copies of the photos.

Fur Babies Spa will not use the photos for any of the following purposes:

(A). No Unlawful Use.

(B). No Use in company Trademark or Logo.

(C). No Products for Resale.

(D). Fur Babies Spa reserves the right to which of the photos to publish in the public part of the site, it will be depending on the characteristics or parameters of the photo.

Digital Content & Social Media

All content and photography contained within this website and Fur Babies Spa social media, unless otherwise credited, is the property of Fur Babies Spa. We are happy for you to share our posts! Content cannot be modified without the written permission from us.

Any links to Third Party websites or social media are provided for information purposes only. We might not review, endorse or guarantee information contained within them.

If you would like to link to our website/social media, you may do so providing you do not represent any false information or misrepresent your relationship with Fur Babies Spa.

Force Majeure

Fur Babies Spa will not have any liability to the customer if prevented from performing the contract on account of force majeure, which includes, but is not limited to, weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour.

In any of these circumstances, Fur Babies Spa reserves the right to cancel or suspend any services.

Law & Disputes

The contract between Fur Babies Spa and the customer is governed by English law. Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. Any dispute that is not settled will be resolved in the English courts.

Limitations of Liability

Except for any remedies that cannot be excluded or limited by law, Fur Babies Spa will not be liable under this agreement to the other party, any affiliate or another third person for any indirect, incidental, consequential, special, reliance, or punitive damages or lost or imputed profits, lost data or cost of procurement of substitute goods or services.